Officer, Development and Training

Job Summary

The Officer, Development and Training provides overall support to the development & training team through enabling individuals, departments, and the organization to achieve their strategic and operational learning and development objectives.

Key Responsibilities

1. Execute learning and development needs assessment in order to provide the right learning solutions to individuals, department and the organization as a whole;
2. Implement training plans and facilitate training course delivery in order to enable individuals and the organization to acquire the necessary knowledge, skills, and abilities;
3. Assist with designing and developing measures of assessment, templates, and other courseware such as presentation slides, participant workbooks, facilitator’s guidebooks, etc.;
4. Liaise with external training providers to source the right and competitive learning and development solutions for individuals and the organization as a whole;
5. Maintain accurate learning and development records of all employees in order to track and support their performance and career progress;
6. Carry out training evaluation in order to measure the impact of learning and development programs rolled out;
7. Maintain accurate records of learning and development expenses so that they are within the agreed budget;
8. Publish and update course contents onto the learning management system platforms; and
9. Develop, maintain, and update course descriptions and catalogues on a regular basis;
10. Conduct new employee orientation and onboarding so that they can adjust to social and performance aspects of their jobs quickly and smoothly.

Key Challenges

1. Handle multiple training events at the same time
2. Deal and communicate with different stakeholders
3. Ensure that training events happen smoothly and cost-effectively
4. Balance between own work execution and assistance to the supervisor

Qualifications

1. Education:
   • Bachelor’s degree in education, management or any related field
2. Experiences:
   • Minimum 1—2 years of work experience in facilitating training delivery and/or learning and development in food and beverage and hospitality industry
   • Experience working with learning management system (LMS);
   • Experience designing for instructor-led training sessions, job aids or other printed materials (would be of great advantage)
3. Skills and knowledge:
   • Knowledge of adult learning, instructional design, business acumen, and process improvement principles;
   • Ability to use MS. Office (design software would be a plus)
   • Good interpersonal skills including presentation, facilitation and communication skills;
   • Ability to negotiate and influence colleagues at all levels; and
   • Demonstrated competencies in problem-solving, result-orientation, customer-focus, people and team orientation and human relations.